Delivery planning
Organize delivery assignments by due date, destination, service level or operational priority, where supported.
Delivery & reverse logistics
Deliver with confidence. Resolve returns clearly.
Connect delivery planning, shipment handovers, delivery confirmation and customer returns in a structured workflow. Give operations teams a clearer view of what has shipped, what arrived and what needs follow-up.
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For delivery, customer service and warehouse teams
Delivery & returnsTrack the delivery.
Track the delivery.
Close the loop.
Delivery statusOut for deliveryIllustrative workflow preview
Return request Example
Request receivedReason recorded
Inspection requiredAwaiting item check
Resolution pendingRestock, replace or refund
Delivery visibilityFollow shipment status changes
Proof of deliveryRecord confirmation when captured
Controlled returnsReview requests before resolution
Stock accuracyInspect returns before restocking
Delivery through resolution
Keep customers and operations on the same page
Use consistent status updates and defined handling rules to reduce uncertainty around shipments, failed deliveries and returned goods.
Delivery confirmation
Record delivered, failed or rescheduled outcomes, along with proof-of-delivery details when available.
Shipment records
Keep order references, delivery notes, tracking identifiers and handover information together for review.
Return requests and authorization
Capture the reason, affected items and requested resolution, then route the request for review under your policy.
Inspection and stock disposition
Inspect returned items and decide whether they can be restocked, repaired, quarantined or written off.
Refund, replacement and reporting
Coordinate the approved outcome with sales, inventory and finance, and report on delivery exceptions and return reasons.
Keep the order lifecycle connectedDelivery status, return reason and resolution
A controlled return process
Make every return an accountable decision
A returned parcel is not automatically sellable stock. Inspect the item, record its condition and route the request to the right resolution before inventory or finance records are changed.
- ✓Capture the reason. Record damage, wrong item, defect, non-delivery or customer preference.
- ✓Authorize the return. Check policy, order details, time limits and eligibility.
- ✓Inspect the goods. Record condition and determine the appropriate stock disposition.
- ✓Close the case. Coordinate replacement, refund, repair or rejection with the relevant teams.
The end-to-end process
From dispatch to delivery or return resolution
Use clear handovers so a shipment or return does not disappear between teams.
Dispatch the order
Confirm fulfilment, capture shipment details and hand over to the driver or carrier.
Update delivery status
Record delivery confirmation, failed attempts, rescheduling or other exceptions.
Review return request
Validate eligibility, capture the reason and authorize the next step.
Inspect and resolve
Record item condition, update stock appropriately and complete the approved resolution.
Connect delivery and returns into one workflow
Explore how LaraOffice can support your delivery statuses, return policies, warehouse checks and resolution process.
Frequently asked questions
Delivery and returns, explained
Important considerations for delivery operations and reverse logistics.
Can delivery status be updated automatically?
Automatic updates require a supported courier or transport integration, or another trusted source of status data. Without an integration, status updates may need to be recorded manually.
Can the system capture proof of delivery?
Proof may include a signature, photo, recipient name, timestamp or other evidence, depending on the device workflow and privacy requirements implemented for your deployment.
Can a customer request a return online?
A customer return portal or self-service form can be added if required. It needs customer authentication or verification, eligibility checks, request storage and a clear approval process.
Do returned products go straight back into stock?
Not necessarily. Returned goods should be inspected and assigned an appropriate disposition such as restock, quarantine, repair or write-off before available inventory is changed.
Can refunds and replacements be connected to finance?
That requires defined links between the return approval, credit note or refund process, inventory movements and relevant accounting records.
Are delivery tracking and returns live in LaraOffice now?
This is a static marketing page. Live tracking, proof-of-delivery capture, customer return portals, courier integrations and automated refunds depend on the modules and backend functionality enabled in your deployment.
